INTENT

This policy is intended to meet the requirements of Accessibility Standards for Customer

Service, Ontario Regulation 429/07 (AODA) under the Accessibility for Ontarians with

Disabilities Act, 2005, and applies to the provision of goods and services to the public or other

third parties, not to the goods themselves.

All goods and services provided by M Boutique shall follow the principles of

dignity, independence, integration and equal opportunity.

Scope

  1. a) This policy applies to the provision of goods and services at premises owned and

operated by M Boutique.

  1. b) The section of this policy that addresses the use of guide dogs, service animals and

service dogs only applies to the provision of goods and services that take place at

premises owned and operated by M Boutique.

 Disability

When we think of disabilities, we tend to think of people who use wheelchairs and who have

physical disabilities that are visible and obvious. But disabilities can also be invisible. We

cannot always tell who has a disability. The AODA uses the same definition of “disability” as

the Ontario Human Rights Code.

 

  1. any degree of physical disability, infirmity, malformation or disfigurement that is caused

by bodily injury, birth defect or illness and, without limiting the generality of the foregoing,

includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation,

lack of physical co-ordination, blindness or visual impediment, deafness or hearing

impediment, muteness or speech impediment, or physical reliance on a guide dog or

other animal or on a wheelchair or other remedial appliance or device;

  1. a condition of mental impairment or a developmental disability;
  2. a learning disability, or dysfunction in one or more of the processes involved in

understanding or using symbols or spoken language;

  1. a mental disorder;
  2. an injury or disability for which benefits were claimed or received under the insurance

plan established under the Workplace Safety and Insurance Act, 1997.

 AODA – ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE DISRUPTION FORM

 


In the event of planned or unplanned service disruptions, complete the following form to record actions taken by M Boutique.

 

  1. Goods or Services that are disrupted or unavailable:
  1. Reason for the disruption: 
  1. Anticipated duration of the disruption:

 

AODA – INTEGRATED ACCESSIBILITY STANDARDS REGULATION (IASR)

Employment Policy April 19, 2019

 

INTENT

This policy is intended to meet the requirements of the Integrated Accessibility Standards,

Ontario Regulation 191/11 for the Employment Standard set forth under the Accessibility for

Ontarians with Disabilities Act, 2005. This policy applies to the provision of accessible

employment services for persons with disabilities.

All employment services provided by M Boutique shall follow the principles of

dignity, independence, integration and equal opportunity.

 

DEFINITIONS

  1. Accessible Formats – Include but are not limited to large print, recorded audio and

electronic formats, braille and other formats usable by persons with disabilities.

  1. Communication Supports – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
  1. Performance Management – Activities related to assessing and improving employee performance, productivity and effectiveness with the goal of facilitating employee success.
  1. Redeployment – The reassignment of employees to other departments or jobs within the organization as an alternative to layoff, when a particular job or department has been eliminated by the organization.

 General Principles

In accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11, this policy addresses the following:

  1. General Requirements
  2. Recruitment, Assessment and Selection
  3. Accessible Formats and Communication Supports for Employees
  4. Workplace Emergency Response Information
  5. Documented Individual Accommodation Plans
  6. Performance Management and Career Development and Advancement
  7. Return to Work
  8. Redeployment
  9. Review

 GENERAL REQUIREMENTS

General requirements that apply across all of the four (4) standards, Information and

Communications, Employment, Transportation and Design of Public Spaces, are outlined as follows.

Establishment of Accessibility Policies and Plans April 19, 2019

 M Boutique is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. M Boutique understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner. 

 Providing an accessible and barrier-free environment is a shared effort, and as an organization, M Boutique is committed to working with the necessary parties to make accessibility for all a reality.

 

Sincerely, 

Jan Kaplan

President

M Boutique Ecomm LTD

 

M Boutique will establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the IASR. Accessibility plans will be made available in an accessible format, upon request, and will be posted on our website.

M Boutique will review and update its accessibility plan once every five (5) years and will establish, review and update our accessibility plans in consultation with persons with disabilities or an advisory committee. Annual status reports will be prepared that will report on the progress of the steps taken to implement M Boutique’s accessibility plan. This status report will be posted on our website. If requested, the report shall be created in an accessible format.

TRAINING REQUIREMENTS

M Boutique will provide training for its employees and volunteers regarding the IASR and the Ontario Human Rights Code as they pertain to individuals with disabilities. 

Training will also be provided to individuals who are responsible for developing M Boutique’s policies, and all other persons who provide goods, services or facilities on behalf of M Boutique.

Training will be provided on an ongoing basis to new employees and as changes to M Boutique’s accessibility policies occur.

 

RECORDS

M Boutique will maintain records on the training provided, when it was provided and the number of employees that were trained.

 

Recruitment, Assessment and Selection

M Boutique will notify employees and the public about the availability of accommodation for job applicants who have disabilities. Applicants will be informed that these accommodations are available, upon request, for the interview process and for other candidate selection methods. Where an accommodation is requested, M Boutique will consult with the applicant and provide or arrange for suitable accommodation.

Successful applicants will be made aware of M Boutique’s policies and supports for accommodating people with disabilities.

Accessible Formats and Communication Supports for Employees

M Boutique will ensure that employees are aware of our policies for employees with disabilities and any changes to these policies as they occur.

If an employee with a disability requests it, M Boutique will provide or arrange

for the provision of accessible formats and communication supports for the following:

Information needed in order to perform his/her job; and Information that is generally available to all employees in the workplace.

M Boutique will consult with the employee making the request to determine

the best way to provide the accessible format or communication support.

 Workplace Emergency Response Information

Where required, M Boutique will create individual workplace emergency

response information for employees with disabilities. This information will take into account the unique challenges created by the individual’s disability and the physical nature of the workplace, and will be created in consultation with the employee.

This information will be reviewed when:

The employee moves to a different physical location in the organization;

The employee’s overall accommodation needs or plans are reviewed; and/or

M Boutique reviews general emergency response policies.

 

 

DOCUMENTED INDIVIDUAL ACCOMMODATION PLANS

M Boutique must also develop and have in place written processes for documenting individual accommodation plans for employees with disabilities. The process for the development of these accommodation plans should include specific elements, including:

  1. The ways in which the employee can participate in the development of the plan;
  2. The means by which the employee is assessed on an individual basis;
  3. The ways that an employee can request an evaluation by an outside medical expert, or other experts (at the employer’s expense) to determine if accommodation can be achieved, or how it can be achieved;
  1. The steps taken to protect the privacy of the employee’s personal information;
  2. The frequency with which the individual accommodation plan should be reviewed or updated and how it should be done; and
  1. The means of providing the accommodation plan in an accessible format, based on the Employee’s accessibility needs.

Performance Management and Career Development and Advancement

M Boutique will consider the accessibility needs of employees with disabilities

when implementing performance management processes, or when offering career development or advancement opportunities.

Individual accommodation plans will be consulted, as required.

 

RETURN TO WORK

M Boutique will develop and implement return to work processes for

employees who are absent from work due to a disability and require disability-related accommodation(s) in order to return to work.

 

The return to work process will outline the steps M Boutique will take to

facilitate the employee’s return to work and shall use documented individual accommodation plans (as described in section 28 of the regulation).

 

REDEPLOYMENT

The accessibility needs of employees with disabilities will be taken into account in the event of redeployment.

Individual accommodation plans will be consulted, as required.

REVIEW

This policy will be reviewed regularly to ensure that it is reflective of M Boutique’s current practices as well as legislative requirements.

AODA – Integrated Accessibility Standards Regulation (IASR)

Information and Communications Policy April 16, 2019 

INTENT

This policy is intended to meet the requirements of the Integrated Accessibility Standards,

Ontario Regulation 191/11 for the Information and Communications Standard set forth under the

Accessibility for Ontarians with Disabilities Act, 2005. This policy applies to the provision of

information and communications services and materials for people with disabilities.

All information and communications materials and services provided by M Boutique shall follow the principles of dignity, independence, integration and equal opportunity.

Definitions

  1. Accessible Formats – Include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
  1. Communication Supports – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
  1. Conversion Ready– An electronic or digital format that facilitates conversion into an acceptable format.

General Principles

In accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11, this policy addresses the following:

  1. General Requirements
  2. Feedback Process
  3. Accessible Formats and Communication Supports
  4. Emergency Procedures, Plans or Public Safety Information
  5. Accessible Websites and Web Content
  6. Exceptions
  7. Review

GENERAL REQUIREMENTS

General requirements that apply across all of the four (4) standards, Information and Communications, Employment, Transportation and Design of Public Spaces, are outlined as follows.

Establishment of Accessibility Policies and Plans January 1, 2016

M Boutique is committed to providing a barrier-free environment for

all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. 

M Boutique understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner. 

Providing an accessible and barrier-free environment is a shared effort, and as an organization, M Boutique is committed to working with the necessary parties to make accessibility for all a reality.

Sincerely, 

Jan Kaplan

President 

M Boutique Ltd.

 


 

M Boutique will establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the IASR. Accessibility plans will be made available in an accessible format, upon request, and will be posted on our website.

M Boutique will review and update its accessibility plan once every five (5) years and will establish, review and update our accessibility plans in consultation with persons with disabilities or an advisory committee. Annual status reports will be prepared that will report on the progress of the steps taken to implement M Boutique’s accessibility plan. This status report will be posted on our website. If requested, the report shall be created in an accessible format.

 

TRAINING REQUIREMENTS

M Boutique will provide training for its employees and volunteers regarding the IASR and the Ontario Human Rights Code as they pertain to individuals with disabilities.

 

Training will also be provided to individuals who are responsible for developing M Boutique’s policies, and all other persons who provide goods, services or facilities on behalf of M Boutique.

 

Training will be provided on an ongoing basis to new employees and as changes to M Boutique’s accessibility policies occur.

 

RECORDS

M Boutique will maintain records on the training provided, when it was provided and the number of employees that were trained.

 

Feedback Process

M Boutique will ensure that all feedback processes (both internal and external) are made accessible to clients/customers or employees, upon request.

In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, M Boutique will make the availability of accessible feedback formats publicly known.

ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS

Unless deemed unconvertible M Boutique   will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. Accessible formats and communication support will be provided in a timely manner and at no additional cost to the individual.

M Boutique will take into account the person’s accessibility needs when customizing individual requests and shall consult with the individual making the request to ensure suitability.

M Boutique will make the availability of accessible formats and communication supports publicly known.

Emergency Procedures, Plans or Public Safety Information

M Boutique will ensure that all publicly available safety and emergency information (e.g. evacuation procedures, floor plans etc.) is provided in an accessible format or with appropriate communication supports, upon request.

 Accessible Websites and Web Content

M Boutique will ensure that our website and all web content published after January 1, 2012, conform to the Web Content Accessibility Guidelines (WCAG) 2.0 in accordance with the schedule set out in the IASR.

 

RECORDS

M Boutique will maintain a record of all training provided. Training will include the dates on which training was provided and the number of people that were trained.

 

EXCEPTIONS

The Information and Communications Standard does not apply to:

  1. Products and product labels;
  2. Unconvertible information or communications; or
  3. Information that the organization does not control either directly or indirectly through a contractual relationship.

 

Unconvertible Information or Communications

If it is determined, in consultation with the requesting party, that information or communications

are unconvertible, M Boutique will ensure that the individual who made the request is provided with an explanation and a summary of the information. M Boutique will classify information or communications as unconvertible where:

It is not technically practicable to convert; or The technology required to make the conversion is not readily available.

REVIEW

This policy will be reviewed regularly to ensure that it is reflective of M Boutique’s current practices and legislative requirements.

 AODA – MULTI-YEAR ACCESSIBILITY PLAN FOR THE INTEGRATED ACCESSIBILITY STANDARDS REGULATION (IASR)


INTENT

*Small (1-49 employees) private and not-for-profit organizations are not required to prepare multi-year accessibility plans*

This 2012 to 2021 accessibility plan outlines the policies and actions that M Boutique will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.

STATEMENT OF COMMITMENT

*Only required by legislation for public sector, private, and not-for-profit organizations with 50+ employees*

M Boutique believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

CUSTOMER SERVICE FEEDBACK FORM                          

Thank you for visiting M Boutique we value all of our customers and strive to meet everyone’s needs.

Please tell us the date and location of your visit:

 

Date:                                                                       Location:                                              

 

  1. Were you satisfied with the customer service we provided you? 

 

  1. Yes
  2. No
  3. Somewhat

 

Comments

                                                                                                     

  1. Was our customer service provided to you in an accessible manner?

 

  1. Yes
  2. No
  3. Somewhat

 

Comments

     

 

  1. Did you experience any problems accessing our goods and services?

 

  1. Yes
  2. No
  3. Somewhat

 

Comments                                                                                                                                    

 

 

Contact Information (optional)

 

Name:  ________________________     

Phone Number: __________

Email:____________________________

 

Additional feedback may be submitted to 416-847-0590 Ext#28 or in writing to

M Boutique, 496 Gilbert, Toronto, Ont., M6E 4X5       

January 1 2021