Frequently Asked Questions

1. Do you accept returns?

Online purchases may be returned for a full refund to the original method of payment (less $8 return shipping costs when you use our return shipping label) within 15 days from the date you received your online order.

We also accept returns at our store. Please see Shipping and Returns

Holiday Return Policy - Purchases made between Nov 16th to Dec 31st can be returned until Jan 15th, 2021.

Your item(s) must be unused, undamaged and in its original packaging and with the original tags attached. Please note as well that all returns are subject to validation and approval by M Boutique and that M Boutique reserves the right to limit or refuse a return, if it does not meet the above conditions.

All shipping charges are non-refundable. Any shipping costs are at your expense for any items returned by mail.

All items ending in $0.97, marked as FINAL SALE, as well as masks, cosmetics, makeup, skincare, perfume, bodysuits, intimate apparel and accessories are final sale and cannot be exchanged OR refunded.

For any questions please email us at

2. I want an out of stock style, what do I do?

Things sell out fast sometimes. We cannot guarantee that we will be getting more of the item you’re looking for. However, on the product’s page, if you enter the size and colour that you’re interested in, you will be able to input your email address to be notified if the item you’re looking for is re-stocked.

3. Oh no! I made a mistake, can I cancel or change my order? My shipping address is wrong, how can I fix it?

Please contact customer service ASAP at, changes cannot be made to your order after 60 minutes of being placed.

We do our best to process and ship orders quickly, so we cannot guarantee that we will be able to make the correction before your order is shipped.

Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times and may incur an additional cost.

4. What does it mean when my order says pending?

We do our best to have all orders processed within 2-4 business days of purchase, however sometimes there are circumstances beyond our control that may put your purchase on hold for various reasons.

Please check your email to see if we have contacted you, or if you have any questions please email

5. How long will it take for me to get my order?

During this time with COVID-19, all shipping partners are experiencing an increased volume of orders to deliver. For that reason, there will be order delays that can mean up to 10-15 business days if there are delays. We thank you for your patience.

6. Where do you ship and how much does your shipping cost?

To ship within the GTA, shipping is $10 or FREE with purchases over $75.
To ship to the remainder of Canada, shipping is $15 or FREE with purchases over $75.

At this time we only ship in Canada

7. Do you send a return label with my order?

No, a return label will be emailed to you once you have begun the return process online, and your return has been approved. For full return and refund information, please visit our Shipping & Returns page. All shipping charges are non-refundable. Any shipping costs are at your expense for any items returned by mail.

8. My item doesn’t fit! Can I exchange it?

At this time we cannot offer exchanges. Please begin the return process and then you must place a new order for the item you would like. For full return and refund information, please visit our Shipping & Returns page.

9. I’ve returned my order, when should I expect my refund?

Please allow 10-15 business days for refund processing. Depending on your financial institution, refunds normally appear credited to your statement, within 1-5 business days, after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active and our bank could not process your refund. For full return and refund information, please visit our Shipping & Returns page.

10. I still haven’t received my package, what happens if it’s been returned to you or the delivery failed?

In the event that our shipping partner is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, M Boutique is not responsible for payment of return shipping costs levied by the courier. Similarly, M Boutique is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for ALL shipping costs associated with returned packages due to failed delivery and is non-refundable.

11. It says my package arrived, but I never received it!

Please contact with your concerns regarding your package, we will contact our courier and provide you with an update. When the selected shipper provides proof of delivery, M Boutique is not responsible to replace stolen or missing packages.

12. I bought something and now it's on sale! Can I get a price adjustment?

The prices of our items can vary at any point during the season based on business decisions.

Additionally, M Boutique will sometimes have flash/pop up sales, when a specific item is discounted for approximately 24 hours.

Please note we do not adjust prices for items whose original prices may have been reduced.

13. I have an old M Boutique/Mendocino gift card. How do I use it?

Customers can now redeem their gift cards and non-expired credit notes ONLINE at checkout.  

Credit Notes that expired between March 2020 to November 2020 are redeemable until January 31, 2021.

The new M Boutique store openings have a new computer system. Unfortunately our new in-store system is not able to redeem any gift cards or credit notes until further notice. We are effectively working towards gift cards and credit notes being accepted at store level in the near future.

We will provide you with further information as it becomes available.

If you have any issue or concerns with redeeming your cards, please email

I bought something online, can I return it in store?

Please bring the items you wish to return to the store, click here for our current store locations.

In order to make your return, please have your proof of purchase with the online order invoice or the order confirmation email available.

Your refund will be processed and will go back to your original method of payment (minus your non-refundable shipping fee if applicable). Once complete, you will receive a refund confirmation email, however please note it can take up to 5 business days for the refund to be reflected on your card.

Please note, we cannot make any adjustments to your online order at a store location.