Frequently Asked Questions

1. Do you accept returns?

Online purchases may be returned for a full refund to the original method of payment (less $8 return shipping costs when you use our return shipping label) within 14 days of the delivery date.

Your item(s) must be unused, undamaged and in its original packaging and with the original tags attached. Please note as well that all returns are subject to validation and approval by M Boutique and that M Boutique reserves the right to limit or refuse a return, if it does not meet the above conditions.

All shipping charges are non-refundable. Any shipping costs are at your expense for any items returned by mail.

All cosmetics, perfume, bodysuits, intimate apparel, non-medical face masks and accessories are final sale.

For any questions please email us at hello@shopmboutique.ca

2. I want an out of stock style, what do I do?

Things sell out fast sometimes. We cannot guarantee that we will be getting more of the item you’re looking for. However, on the product’s page, if you enter the size and colour that you’re interested in, you will be able to input your email address to be notified if the item you’re looking for is re-stocked.

3. Oh no! I made a mistake, can I cancel or change my order? My shipping address is wrong, how can I fix it?

Please contact customer service ASAP at hello@shopmboutique.ca, changes cannot be made to your order after 60 minutes of being placed.

We do our best to process and ship orders quickly, so we cannot guarantee that we will be able to make the correction before your order is shipped.

Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times and may incur an additional cost.

4. What does it mean when my order says pending?

We do our best to have all orders processed within 2-4 business days of purchase, however sometimes there are circumstances beyond our control that may put your purchase on hold for various reasons.

Please check your email to see if we have contacted you, or if you have any questions please email hello@shopmboutique.ca.

5. How long will it take for me to get my order?

During this time with COVID-19, all shipping partners are experiencing an increased volume of orders to deliver. For that reason, there will be order delays that can mean up to 10-15 business days if there are delays. We thank you for your patience.

6. Where do you ship and how much does your shipping cost?

To ship within the GTA, shipping is $10 or FREE with purchases over $75.
To ship to the remainder of Canada, shipping is $15 or FREE with purchases over $75.

At this time we only ship in Canada

7. Do you send a return label with my order?

No, a return label will be emailed to you once you have begun the return process online, and your return has been approved. For full return and refund information, please visit our Shipping & Returns page. All shipping charges are non-refundable. Any shipping costs are at your expense for any items returned by mail.

8. My item doesn’t fit! Can I exchange it?

At this time we cannot offer exchanges. Please begin the return process and then you must place a new order for the item you would like. For full return and refund information, please visit our Shipping & Returns page.

9. I’ve returned my order, when should I expect my refund?

Please allow 10-15 business days for refund processing. Depending on your financial institution, refunds normally appear credited to your statement, within 1-5 business days, after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active. For full return and refund information, please visit our Shipping & Returns page.

10. I still haven’t received my package, what happens if it’s been returned to you or the delivery failed?

In the event that our shipping partner is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, M Boutique is not responsible for payment of return shipping costs levied by the courier. Similarly, M Boutique is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for ALL shipping costs associated with returned packages due to failed delivery and is non-refundable.

11. It says my package arrived, but I never received it!

Please contact hello@shopmboutique.ca with your concerns regarding your package.

12. I bought something and now it's on sale! Can I get a price adjustment?

If your item was purchased at regular price up to 7 days before the sale began, we will be happy to provide a price adjustment for the difference of the new sale price.

Unfortunately we cannot offer a price reduction on any items purchased at a discount or sale price.

M Boutique will sometimes have flash/pop up sales, when a specific item is discounted for 24 hours. Unfortunately we cannot offer a price adjustment for these promotions.