FAQ

1. Do You Accept Returns?

We accept online returns within 15 days from the day of delivery (the package must be received by M Boutique no later than 15 days from the date of delivery).

We are not able to accept exchanges online.

Your item(s) must be unused, undamaged and in its original packaging with the original tags attached. Bodysuits, lingerie, swim wear, intimates, jewelry, beauty products and perfume are not eligible for return.

All shipping charges are non-refundable.

Regular Price Merchandise

  • A full refund to the original method of payment is available on regular price items. A return shipping fee of $8.00 will be deducted from the refunded amount.
  • The return shipping fee of $8.00 will be waived if you choose Store Credit as your method of return. In this case, a refund will not be given.

 

Sale Merchandise

  • Sale items with a discounted price ending in .97 are FINAL SALE and cannot be returned.
  • Sale items with the price ending in .00 are eligible to be returned for Store Credit only. An $8.00 return shipping fee applies and will be deducted from the refunded amount. No refunds will be given on any sale merchandise.

 

Return as Store Credit

  • The Store Credit will be emailed to you in the form of an e-gift card. E Gift Cards have no expiration date.

 

Please see RETURN ONLINE ORDERS.

For any questions please email us at hello@shopmboutique.ca

2. I want an out of stock style, what do I do?

Things sell out fast sometimes. We cannot guarantee that we will be getting more of the item you’re looking for. However, on the product’s page, if you enter the size and colour that you’re interested in, you will be able to input your email address to be notified if the item you’re looking for is re-stocked.

3. Oh no! I made a mistake, can I cancel or change my order? My shipping address is wrong, how can I fix it?

Please contact customer service ASAP at hello@shopmboutique.ca, changes cannot be made to your order after 60 minutes of being placed.

We do our best to process and ship orders quickly, so we cannot guarantee that we will be able to make the correction before your order is shipped.

Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times and may incur an additional cost.

4. What does it mean when my order says pending?

We do our best to have all orders processed within 2-4 business days of purchase, however sometimes there are circumstances beyond our control that may put your purchase on hold for various reasons.

Please check your email to see if we have contacted you, or if you have any questions please email hello@shopmboutique.ca.

5. How long will it take for me to get my order?

During this time with COVID-19, all shipping partners are experiencing an increased volume of orders to deliver. For that reason, there will be order delays that can take up to 10-15 business days. We thank you for your patience.

6. Where do you ship and how much does your shipping cost?

To ship within the GTA, shipping is $10 or FREE with purchases over $75. (before applicable taxes)
To ship to the remainder of Canada, shipping is $15 or FREE with purchases over $75. (except in Northwest Territories, Nunavut, and Yukon, before applicable taxes)

At this time we only ship in Canada

7. Do you send a return label with my order?

No, a return label will be emailed to you once you have begun the return process online, and your return has been approved. For full return and refund information, please visit our Shipping & Returns page. All shipping charges are non-refundable. Any shipping costs are at your expense for any items returned by mail.

8. My item doesn’t fit! Can I exchange it?

At this time we cannot offer exchanges. Please begin the return process and then you must place a new order for the item you would like. For full return and refund information, please visit our Shipping & Returns page.

9. I’ve returned my order, when should I expect my refund?

Please allow 10-15 business days for refund processing. Depending on your financial institution, refunds normally appear credited to your statement, within 1-5 business days, after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active and our bank could not process your refund. For full return and refund information, please visit our Shipping & Returns page.

10. I still haven’t received my package, what happens if it’s been returned to you or the delivery failed?

In the event that our shipping partner is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, M Boutique is not responsible for payment of return shipping costs levied by the courier. Similarly, M Boutique is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for ALL shipping costs associated with returned packages due to failed delivery and is non-refundable.

11. It says my package arrived, but I never received it!

Please contact hello@shopmboutique.ca with your concerns regarding your package, we will contact our courier and provide you with an update. When the selected shipper provides proof of delivery, M Boutique is not responsible to replace stolen or missing packages.

12. I bought something and now it's on sale! Can I get a price adjustment?

The prices of our items can vary at any point during the season based on business decisions.

Additionally, M Boutique will sometimes have flash/pop up sales, when a specific item is discounted for approximately 24 hours.

Please note we do not adjust prices for items whose original prices may have been reduced.

13. I have an old M Boutique/Mendocino gift card. How do I use it?

Customers can now redeem their gift cards and non-expired credit notes on our website at checkout and also in-store.  

Credit Notes that expired between March 2020 to November 2020 are redeemable until January 31, 2021.

If you have any issue or concerns with redeeming your cards, please email redeem@shopmboutique.ca

14. I bought something online, can I return it in store?

For your convenience, you can return your online order at one of our store locations within 15 days from the day of your delivery. Alternatively, you can go on our returns portal to request a return by mail. See instructions in Shipping and Returns.