Returns and exchanges
We accept online returns within 15 days from the day of delivery (the package must be received by M Boutique no later than 15 days from the date of delivery).
All shipping charges are non-refundable.
Regular Price Merchandise
A full refund to the original method of payment is available on regular price items. A return shipping fee of $8.00 will be deducted from the refunded amount.
The return shipping fee of $8.00 will be waived if you choose Store Credit as your method of return. In this case, a refund will not be given.
Sale items with a discounted price ending in .97 are FINAL SALE and cannot be returned.
Orders discounted 30% and more as well as Sale items with the price ending in .00 are eligible to be returned for Store Credit only. An $8.00 return shipping fee applies and will be deducted from the refunded amount. No refunds will be given on any sale merchandise.
Return as Store Credit
The Store Credit will be emailed to you in the form of an e-gift card. E Gift Cards have no expiration date.
Please see RETURN ONLINE ORDERS.
For any questions please email us at firstname.lastname@example.org
No, a return label will be emailed to you once you have begun the return process online, and your return has been approved. For full return and refund information, please visit our Shipping & Returns page. All shipping charges are non-refundable. Any shipping costs are at your expense for any items returned by mail.
At this time we cannot offer exchanges. Please begin the return process and then you must place a new order for the item you would like. For full return and refund information, please visit our Shipping & Returns page.
Please allow 10-15 business days for refund processing.
Depending on your financial institution, refunds normally appear credited to your statement, within 1-5 business days, after the date of processing to your original form of payment.
All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active and our bank could not process your refund. For full return and refund information, please visit our Shipping & Returns page.
The prices of our items can vary at any point during the season.
Please note we do not offer price adjustments for items whose original prices have been reduced, including permanent price markdowns and special flash/pop up sales.
For your convenience, you may return your online order at our store locations within 15 days from the day of your delivery. Alternatively, you can go on our returns portal to request a return by mail.
Orders & Shipping
To ship within the GTA, shipping is $10 or FREE with purchases over $75. (before applicable taxes)
To ship to the remainder of Canada, shipping is $15 or FREE with purchases over $75. (except in Northwest Territories, Nunavut, and Yukon, before applicable taxes)
At this time we only ship in Canada
We do our best to have all orders processed within 2-4 business days of purchase, however sometimes there are circumstances beyond our control that may put your purchase on hold for various reasons.
Please check your email to see if we have contacted you, or if you have any questions please email email@example.com.
Things sell out fast sometimes. We cannot guarantee that we will be getting more of the item you’re looking for. However, on the product’s page, if you enter the size and colour that you’re interested in, you will be able to input your email address to be notified if the item you’re looking for is re-stocked.
Please contact customer service ASAP at firstname.lastname@example.org, changes cannot be made to your order after 60 minutes of being placed.
We do our best to process and ship orders quickly, so we cannot guarantee that we will be able to make the correction before your order is shipped.
Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times and may incur an additional cost.
In the event that our shipping partner is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, M Boutique is not responsible for payment of return shipping costs levied by the courier.
Similarly, M Boutique is not responsible for the payment of re-shipping merchandise to the customer.
In cases such as these, the customer is responsible for ALL shipping costs associated with returned packages due to failed delivery and is non-refundable.
Please contact email@example.com with your concerns regarding your package, we will contact our courier and provide you with an update.
When the selected shipper provides proof of delivery, M Boutique is not responsible to replace stolen or missing packages.
Customers can now redeem their gift cards and non-expired credit notes on our website at checkout and also in-store.
Credit Notes that expired between March 2020 to November 2020 are redeemable until January 31, 2021.
If you have any issue or concerns with redeeming your cards, please email firstname.lastname@example.org