Shipping & Returns

Order Confirmation

After placing your order, you will receive an email confirming that it has been received.

All orders will be processed during M Boutique's business hours (Monday to Friday 8:00 a.m. to 4:00 p.m. EST). Any emails/orders received outside of these hours (or on Canadian Statutory Holidays) will be answered by 11 a.m. the next business day.

We do our best to fulfill every order we receive. In the event that an item you ordered is out of stock, our team will contact you directly by email. We will remove the item from your order and you will not be charged for it.

Once an order has been placed, we cannot change the colour or size of any items in the order and it is not possible to remove or add products to an existing order.

Shipping and Delivery Times

M Boutique ships within Canada only.

Shipping is free on all orders over $75 CDN (before applicable taxes), with the exception of Northwest Territories, Nunavut, and Yukon. Please contact hello@shopmboutique.ca to place orders from these territories.

Shipping within the GTA (consisting of the following locations Ajax, Aurora, Brampton, Burlington, Concord, Parts of Hamilton, Markham, Milton, Mississauga, Newmarket, Oakville, Oshawa, Pickering, Richmond Hill, Scarborough, Thornhill, Toronto, Vaughan, Whitby, & Woodbridge) and to London, ON is a flat rate of $10.

Shipping throughout the remainder of Canada is $15 with Purolator. For Northwest Territories, Nunavut, and Yukon, a shipping fee of $120 will be charged on your order.

Delivery Times  

Purolator

Please allow up to 5-7 business days for orders to be delivered once it is shipped from our Processing Centre. You will find a tracking number in your shipping confirmation email that can be tracked on the Purolator website and view your expected delivery date.

GTA Delivery Times

Orders placed in the GTA (as noted above) will be sent via our courier service. You will receive a shipping confirmation when your order is shipped, and our Courier will contact you directly via email once your package is out for delivery. We recommend the address we are shipping to can accept deliveries into the evening till 10pm. We cannot guarantee delivery times to business addresses if the business closes earlier than 10pm.  

Regular Delivery Times

We are glad to be able to offer fast shipping times in the GTA as follows:

Orders placed Monday-Friday will be delivered on the next business day.

Orders placed on Saturday and Sunday will be delivered in 1-2 business days.

*Please note some exceptions may apply due to unforeseen circumstances. Our customer care team will let you know by email if there is a delay with processing your order.

BUY ONLINE PICKUP IN STORE

In Store Pickup

*In Store Pickup is currently not available online.

If you selected store pickup, please note all online orders are shipped from our Distribution Centre and are not processed at stores. Shipping can take from 3 to 5 business days to arrive to the store. We will notify you by email when the order is ready for pickup.

**Please remember to bring your order confirmation email (mobile or a printed copy) with you and a valid photo ID to pick up your items.**

Order Cancellation

Order Cancellations can be made strictly within 1 hour of placing your order during M Boutique business hours (Monday to Friday 8 a.m. to 4 p.m.). Please email hello@shopmboutique.ca for any cancellation requests.

Unfortunately, once an order has been shipped, it is not possible to cancel or edit billing and shipping details.

Online Return Policy

HOLIDAY GIFT POLICY

We will be happy to accept the item(s) as a return until January 15th, 2023 with original order invoice. For all gift returns, we will issue a store gift card in the amount of original purchase. You may use the gift card online or in-store as you wish. Merchandise must be returned in its original condition with tags attached. Items must not be washed, worn or damaged. Items marked as FINAL SALE cannot be returned. Please email hello@shopmboutique.ca to process a gift return. If returned by mail, an $8 return fee will be deducted from your refund amount and an e-gift card will be issued.

RETURN POLICY

We accept online returns within 15 days from the day of delivery (the package must be received by M Boutique no later than 15 days from the date of delivery).

We are not able to accept exchanges online.

Your item(s) must be unused, undamaged and in its original packaging with the original tags attached to be approved for return. All bodysuits, lingerie, swim wear, intimates, jewelry, sunglasses, hats, handbags, beauty products and perfume are not eligible for return.

All shipping charges are non-refundable.

Regular Price Merchandise

  • A full refund to the original method of payment is available on regular price items. A return shipping fee of $8.00 will be deducted from the refunded amount.
  • The return shipping fee of $8.00 will be waived if you choose Store Credit as your method of return. In this case, a refund will not be given.

Sale Merchandise

  • Sale items with a discounted price ending in .97 are FINAL SALE and cannot be returned.
  • Items discounted 30% and more as well as Sale items with the price ending in .00 are eligible to be returned for Store Credit only. An $8.00 return shipping fee applies and will be deducted from the refunded amount. No refunds will be given on any sale merchandise.

 Return for Store Credit

  • Once your return is accepted, the Store Credit will be emailed to you in the form of an E-Gift Card. E-Gift Cards have no expiration date.

For any questions please email us at hello@shopmboutique.ca

Return Online Orders by Mail

Please follow the steps below for all returns by mail.

  1. Visit our Online Returns Portal at www.shopmboutique.ca/returns.
  2. Enter your order number and the email address you used to place the order.
  3. Select the items you would like to return & choose the reasons for returning.
  4. We will email you a shipping label once you have completed your return request. Please note that an $8 return shipping fee will be deducted from your refund once we've processed your returned package.

    Please note: All online returns processed on the returns portal, will have to be shipped to M Boutique via Canada Post.  

Return Online Orders In Store

You may return your online order at our store locations within 15 days from the day of delivery. We will process your return according to our Online Return Policy. All merchandise must be unused, undamaged and in its original packaging with the original tags attached to be approved for return . Please have your proof of purchase with the online order invoice or the order confirmation email available.

In-Store Purchases

STORE RETURN POLICY

We will be happy to exchange or issue a refund within 15 days of purchase on regular price merchandise, with original sales receipt. Merchandise must be returned in its original condition with tags attached.

Sale items with the price ending in .00 are eligible to be returned for Store Credit only. No refunds will be given on any sale merchandise.

Sale items with a discounted price ending in 0.97 are FINAL SALE.

All accessories, hats, bodysuits, lingerie, swim wear, intimates, jewellery, beauty products and perfume are FINAL SALE.

Please note we do not offer price adjustments.

All merchandise purchased on Nov 25th, Nov 28th and Dec 26th 2022 is FINAL SALE.

We do not accept returns or exchanges on Nov 25th, Nov 28th, Dec 26th-27th.

HOLIDAY RETURN POLICY

We will be happy to offer an exchange until January 15th, 2023 with original gift receipt. No return or exchanges on Nov 25th, Nov 28th, Dec 26th-27th.

If an appropriate alternative item is not available, we will issue a Store Gift Card in the amount of original purchase. Merchandise must be returned in its original condition with tags attached and with original gift receipt. Items must not be washed, worn or damaged.

All Bodysuits, lingerie, swim wear, intimates, jewellery, beauty products and perfume are FINAL SALE.

Lost or Stolen Packages

Please note that while locating lost orders are one of our top priorities, package claims often take several weeks or more to complete.

If the selected shipper is able to provide proof of delivery, M Boutique is not responsible to replace stolen or missing packages.